In a crisis, when the business is at risk or customers are distraught, it is not about the niceties of “the how”, it is a total focus on “positive action” to identify the root cause, show customers that there is a credible plan and then execute.
We will, where necessary, place members of its team in senior positions in an engineering or manufacturing facility to run it on our client’s behalf to contain the business risk. Once the risk in contained, we will transition to facilitation and coaching roles until the new performance level is “business as usual” for the in-house team and the risk is mitigated.