Crisis Management

In a crisis, when the business is at risk or customers are distraught, it is not about the niceties of “the how.” It is a total focus on positive action to identify the root cause, show customers a credible plan, and then execute.​ 

Once the risk is contained, we will transition to facilitation and coaching roles until the new performance level is “business as usual” for the in-house team.

Where necessary, we will place members of our team in senior positions in an engineering or manufacturing facility to manage it on our client’s behalf to contain the business risk. 

Related Insights

Case Study
‘Lighthouse’ Operational Improvement

Situation:
Seraph was engaged by two OEMs to simultaneously improve a Supplier’s operations and improve material flow. The plant operation was being supported onsite by both OEMs in … logistics and quality functions. There was a nee.. for the Supplier to have their own support onsite to conduct day- to- day operations and to develop a “lighthouse,” or pilot area of improvements within the plant. The “lighthouse” goal was to demonstrate stabilization within logistics and quality functions with the Supplier’s resources.